service department

24 Hour Emergency Service – 231-753-2110

Service You Can Trust

Ballard’s Service Department staff has been servicing Northern Michigan for Sixty years. Dedicated to providing quality customer service, it is our goal to make your experience from your initial contact through the final payment pleasant.

To do this requires Ballard’s to follow a simple philosophy, deliver a quality product on time at a reasonable price.  To do this we;

  • Hire and train competent, courteous professionals ;
  • Own your problem or issue;
  • Treat  you like we want to be treated;
  • Listen to our customers;
  • Sell products that customers want not what has the highest mark-up, or best return for us;
  • Fix the problem the first time or explain process for repairs, with options;
  • Explain what  to expect
  • Honest and fair pricing with clear invoicing;
  • Follow through with open communication.

Ballard’s restructured November 2011 to allow us to return to these basic principles.  This restructuring was so important to us that we gave up our telephone number and acquired  (231) 753-2110 as our new primary telephone number . We did this so we could better serve our customers by returning to the basic business practices that have kept us going 60 years.

We want to deliver a service that impresses you enough to call us whenever you have a plumbing or heating need and to recommend us to your family, friends, and neighbors

Spring has sprung and Trane has got plenty of tips to ensure your home is more energy efficient in the fast-approaching cooling season! Tap through to see their recommendations tips and give us a call if you need Spring maintenance!

Maintenance Saves Money

The following maintenance should be provided by a heating system professional.

All systems:

  • Check the condition of your vent connection pipe and chimney. Parts of the venting system may have deteriorated over time. Chimney problems can be expensive to repair, and may help justify installing new heating equipment that won’t use the existing chimney.
  • Check the physical integrity of the heat exchanger. Leaky boiler heat exchangers leak water and are easy to spot. Furnace heat exchangers mix combustion gases with house air when they leak—an important safety reason to have them inspected.
  • Adjust the controls on the boiler or furnace to provide optimum water and air temperature settings for both efficiency and comfort.
    If you’re considering replacing or retrofitting your existing heating system, have the technician perform a combustion-efficiency test.

Forced Air Systems:

  • Check the combustion chamber for cracks
  • Test for carbon monoxide (CO) and remedy if found
  • Adjust blower control and supply-air temperature
  • Clean and oil the blower
  • Remove dirt, soot, or corrosion from the furnace or boiler
  • Check fuel input and flame characteristics, and adjust if necessary
  • Seal connections between the furnace and main ducts.

Hot Water Systems:

  • Test pressure-relief valve
  • Test high-limit control
  • Inspect pressure tank, which should be filled with air, to verify that it’s not filled with water
  • Clean the heat exchanger.

Steam Systems:

  • Drain some water from the boiler to remove sediments and improve the heat exchange efficiency
  • Test low-water cutoff safety control and high-limit safety control
  • Drain the float chamber to remove sediments, which will prevent the low-water cutoff control from sediment clogs
  • Analyze boiler water and add chemicals as needed to control deposits and corrosion
  • Clean the heat exchanger

http://www.energy.gov/energysaver/furnaces-and-boilers

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